Privacy Policy

Privacy Policy for Bangkok Hospital Hatyai

At Bangkok Hospital Hatyai, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our hospital, use our services, or interact with us in any way.

1. Collection of Personal Information

We collect personal information from patients and visitors in various ways, including but not limited to:

• Information provided directly by you: When you register as a patient, schedule appointments, fill out forms, or communicate with our staff, we may collect personal information such as your name, address, contact details, date of birth, medical history, insurance information, and payment details.
• Information collected automatically: We may collect certain information automatically when you visit our website or use our online services, including your IP address, browser type, device information, and usage patterns.
• Information from other sources: We may also receive personal information from other healthcare providers, insurance companies, or third-party service providers involved in your care.

2. Use of Personal Information

We use the personal information we collect for various purposes, including:

• Providing healthcare services: We use your personal information to provide medical treatment, diagnosis, and care, as well as to manage appointments, billing, and insurance claims.
• Communication: We may use your contact information to communicate with you about your appointments, test results, treatment plans, and other healthcare-related matters.
• Improving our services: We may analyze the information collected to improve the quality of our services, personalize your experience, and enhance patient safety and satisfaction.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To healthcare providers involved in your care: We may share your information with doctors, nurses, specialists, and other healthcare professionals involved in your treatment and care.
• To third-party service providers: We may engage third-party service providers to assist us in providing healthcare services, managing our operations, or performing other functions on our behalf. These service providers are contractually obligated to protect the confidentiality and security of your personal information and are prohibited from using it for any other purpose.
• For legal and regulatory purposes: We may disclose your personal information as required by law, regulation, or legal process, including but not limited to court orders, subpoenas, or government investigations. We may also disclose information to comply with applicable healthcare regulations or to protect the rights, property, or safety of our hospital, patients, staff, or others.

4. Security of Personal Information

We take appropriate measures to safeguard the security and confidentiality of your personal information. This includes implementing physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your information. We regularly review and update our security measures to ensure they remain effective against emerging threats and vulnerabilities.

5. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain certain information for archival, research, or statistical purposes, provided that we take appropriate measures to protect the privacy and confidentiality of such information.

6. Your Rights and Choices

• Access and Correction: You have the right to access, review, and correct your personal information held by Bangkok Hospital Hatyai. If you believe that any information we hold about you is inaccurate, incomplete, or outdated, please contact us to request corrections.
• Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. However, withdrawing your consent may affect our ability to provide you with certain healthcare services or to process your requests.
• Opt-out of Marketing Communications: If you no longer wish to receive marketing communications from Bangkok Hospital Hatyai, you may opt out by following the unsubscribe instructions included in the communication or by contacting us directly.

7. Children's Privacy

Bangkok Hospital Hatyai does not knowingly collect or solicit personal information from children under the age of 18 without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove such information from our records promptly.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or by other means of communication. Continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Bangkok Hospital Hatyai

75 Soi 15, Phetkasem Road,

Tambon Hat Yai, Amphoe Hat Yai,

Songkhla Province, 90110

Telephone: 0 7427 2800

Fax: 0 7427 2840

Email: privacy@bangkokhospitalhatyai.com